TriWest opens veterans Health care call center Monday
TriWest Healthcare Alliance will open its Nashville Operations Center this week as the company looks to help veterans access health care in more than two dozen states.
TriWest Healthcare Alliance, headquartered in Phoenix, is investing up to $1.2 million to open the Nashville call center that will employ about 250 people.
Nashville Mayor Megan Barry will speak at 10 a.m. during the grand opening Monday along with David J. McIntyre Jr., president and CEO of TriWest Healthcare Alliance, and Drew Dix, a Medal of Honor recipient. Monday is the first day of work for the Nashville Operations Center on Plus Park Boulevard, near the Nashville International Airport.
TriWest, a partner of the Department of Veterans Affairs, administers the VA’s Patient-Centered Community Care program and the Veterans Choice Program. The company will use the Nashville office to keep up with a significant increase in health-care requests as more veterans become eligible for the Veterans Choice Program.
The call center will process health care authorizations that are approved by the VA, as well as acting as a hub of telephone correspondence with both veterans and medical providers. Call center employees will also schedule appointments by phone.
“TriWest is grateful for the opportunity to strengthen our footprint in Nashville to serve our nation’s veterans here and across 28 states,” said McIntyre in a prepared statement.
The company chose Nashville because of the city's support of the VA’s Veterans Economic Communities Initiative to increase the number of education and employment opportunities for veterans and their families.